This is an on-going job opening opportunity. Contact your counselor at the Employment & Career Services Center in Room C-102 if you are interested.

The CUNY 3-1-1 Project provides the opportunity for CUNY students to work as part time 3-1-1 Call Center Representatives within New York City's 3-1-1- Citizen Service Center. The 3-1-1 phone system provides New Yorkers with one easy-to-remember number to access all city agencies and services. The CUNY 3-1-1 Projects provides the human resources support for CUNY students selected from CUNY campuses by training students on 3-1-1 Citizen Service Center operations, monitoring on-site performance and administering payroll.

DUTIES AND RESPONISBILITIES:

Under the direction of the CUNY Program Manager, and in collaboration with appropriate DoITT staff, the Call Center Representative will work with the CUNY 3-1-1 Project performing the following tasks:

• Answering incoming calls with the 24-hour/7-day/week operation in a professional and courteous manner.
• Maintain customer satisfaction.
• Identify customers' needs and assist accordingly.
• Enter data into a computerized tracking system.
• Perform routine clerical work such as copying, filing and faxing as needed.
• Meet with DoITT and CUNY Program staff as needed.

ELIGIBILITY AND QUALIFICATIONS:

• Currently a student in good standing at a City University of New York College.
• Completed a minimum of 12 credits.
• Maintain a minimum of 6 credits.
• GPA of 2.5 for higher.
• Available 18 hours per week.
• Computer skills required, proficiency with Internet.
• Excellent telephone etiquette.
• Proficiency in English, bilingual a plus.
• Excellent communication skills.
• Strong reading and writing skills.
• Not a current Research Foundation employee.
• Foreign "F-1" students are NOT eligible.

SALARY:

$11.98 per hour/18 hours per week.

The Research Foundation of the City University of New York is an Affirmative Action/EEO/IRCA Employer.