Time Warner Cable…The Power of You.

We believe you have the power to develop your career and control your earning potential. At TWC, you are empowered to succeed with ongoing training, recognition incentives for your achievements, extensive medical benefits, tuition assistance and courtesy services which include free digital cable and Internet services and discounted digital phone. The following opportunity is currently available. Apply online:timewarnercable.com


All candidates must post your resume to the TWC website, and notify your counselor.


1)Requisition # 94602 BR
Customer Care Rep - Billing Specialist (Bilingual)
(Billing Clerks without call center need not apply)

SUMMARY
To perform all aspects of day-to-day customer order processing (data entry and responding to customer inquiries) and support for cable, high speed and digital phone services. Respond to customer inquiries with a strong focus on troubleshooting in a windows OS environment.

DUTIES AND RESPONSIBILITIES
include the following. Other duties may be assigned. Provides assistance and expertise to customers and receives orders for installation, disconnection, service/repair or change in service.
Solicits sales of new or additional services. Responsible for input and retrieval of information from various databases and applications. Responsible for product knowledge and adhering to company policies. Works with other functional groups to ensure customer satisfaction.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED) necessary. Two years related experience and/or two year college degree.
Sales oriented individual strongly preferred.
Computer proficiency a requirement. (Will test during interview).
Bilingual skills strongly preferred.
Excellent communication, analytical and decision making skills.
Must be available to work outside of regularly assigned shifts, but within guidelines of employee classification. While performing the duties of this job, the employee is regularly required to sit.

2) WIP Specialist
Req. # 111427BR

SUMMARY
Responsible for the timely handling of installation calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Close installation work orders timely and accurately in accordance with approved department procedures.
Verify that installers have completed basic trouble shooting in the event of no picture.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Excellent organizational and communication skills.
Ability to work with automated systems including Windows based environment and MS Office package.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Customer service background.

Time Warner Cable supports a drug-free environment and is EOE M/F/V/D


You need to contact your Counselor in the Employment & Career Services Center in C-102 if you are interested!