02/01/2026
In addition to in-person or video interviews, employers may also use phone interviews, sometimes called screening interviews when hiring. These early conversations help recruiters save time and narrow the candidate pool. If you make a strong impression, you may be invited to the next step in the hiring process.
For a generation that has grown up with texting, DMs, and voice notes, however, making or answering a phone call can be a major source of dread. For individuals who have had fewer opportunities to practice live, unscripted conversations, talking on the phone with someone they’ve never met can feel intimidating. In fact, surveys show that only a small percentage of Gen Z adults prefer phone calls, while many report experiencing telephobia—the fear of making or receiving calls.
Unfortunately, avoiding phone conversations or “ghosting” recruiters can lead to missed appointments, damaged first impressions, or even lost job opportunities.
Why Do Phone Calls Feel So Stressful?
According to experts, texting and other digital messaging feel less risky. You aren’t being judged on your voice, pacing, or confidence level, and you have time to think, edit, and revise before hitting “Send.” This gives you a greater sense of control; you can fine-tune how you want to present yourself and reduce the fear of saying the wrong thing that might result in a negative evaluation.
Phone calls, by comparison, are more immediate and formal. They often require you to think on your feet and respond in real time—skills that can feel uncomfortable, especially in professional settings. For some people, the fear of making a mistake or sounding unprepared can be paralyzing.
While supervisors may text once you’re on the job, phone calls are still a standard part of the hiring process. Learning to handle them with confidence is an important career skill.
So how can you overcome phone anxiety and put your best foot forward?
Practice Is Paramount. Perfect Comes Later.
Effective communication is one of the most valuable skills employers look for, and like any skill, it improves with practice. As a job seeker, you should be able to comfortably explain your background, interests, and qualifications whenever an opportunity arises.
Here are some practical techniques to help you build confidence on the phone:
1. Know Your Résumé Inside And Out
Be ready to explain your experiences and how they relate to the role. Confidence grows when you know your own story and can speak about it clearly.
2. Prepare What You Want To Say
Jot down key points and practice saying them out loud. Visualizing your words and hearing your own voice helps you feel more comfortable and makes your message easier to remember.
3. Use Calming Techniques
Deep breathing can help settle nerves and clear your mind. Pay attention to your posture and voice projection—feeling physically relaxed and comfortable can make a big difference.
4. Practice Short, Low-Pressure Calls
Start with brief conversations with friends or family in a quiet, distraction-free space. As your confidence grows, move on to mock phone interviews with a friend, advisor, or career counselor. Repeated exposure helps reduce fear of the unknown.
5. Take Your Time And Listen Carefully
It’s okay to pause before answering; it gives you a chance to form your thoughts. Listening closely and responding thoughtfully shows professionalism. Remember, recruiters call because they want to learn more about you.
6. Picture Success
Your mindset matters. Visualize yourself handling the conversation calmly and confidently. Career counselors and instructors can help you rehearse questions and learn professional phone etiquette—they’re there to support you.
Phone interviews can be challenging, but don’t let anxiety stand in the way of your goals. You may stumble, and not every call will go perfectly—and that’s okay. With practice, preparation, and support, you can build confidence, strengthen your communication skills, and master the art of the phone interview.
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